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Grievance Redressal

How to raise a concern.

Grievance Redressal Policy

Effective Date: 29/09/2026

EDSHREEM KNOWLEDGE (OPC) PRIVATE LIMITED

CIN: U85306KA2026OPC224377

GSTIN: 29AAJCE8508R1ZP

1. Introduction

EDSHREEM KNOWLEDGE (OPC) PRIVATE LIMITED ("EDShreem", "Company", "we", "our" or "us") is committed to providing high-quality educational services and maintaining transparency, fairness and accountability in all our dealings with users.

This Grievance Redressal Policy ("Policy") establishes the procedure for users, learners, customers and other stakeholders to raise complaints or grievances relating to our website, online learning platform, courses, certifications, services or the processing of personal data.

We endeavour to investigate and resolve all genuine grievances in a fair, impartial and timely manner.

2. Scope

This Policy applies to grievances relating to, including but not limited to:

  • access to or use of our website or online platform;
  • enrolment, payments, refunds and cancellations;
  • online courses, training programmes and certifications;
  • user accounts and technical issues;
  • intellectual property concerns;
  • privacy and personal data processing;
  • inappropriate content or misuse of the platform;
  • customer support; and
  • any other matter concerning the Company's Services.

3. Grievance Officer

In accordance with applicable laws, grievances may be addressed to the Company's designated Grievance Officer.

Grievance Officer

Name: Manyashri Gowda

Designation: Grievance Officer

EDSHREEM KNOWLEDGE (OPC) PRIVATE LIMITED

Registered Office:

No. 303, 2nd Floor, 15 A Cross Road,

Chikkabommasandra, Yelahanka New Town,

Bengaluru – 560064, Karnataka, India.

Email: hello@edshreemknowledge.com

Phone: +91 99165 61176

The Company reserves the right to change the Grievance Officer from time to time. Updated contact details will be published on the Company's website.

4. How to Submit a Grievance

A grievance may be submitted by email to the Grievance Officer.

To enable prompt resolution, the complaint should include:

  • Full name of the complainant;
  • Contact email address and phone number;
  • Description of the grievance;
  • Relevant course, programme or service details;
  • Order number, payment reference, certificate ID or user account details (where applicable);
  • Copies of any supporting documents or screenshots; and
  • The relief or resolution sought.

Incomplete complaints may require additional information before they can be processed.

5. Acknowledgement of Complaint

Upon receipt of a grievance, the Company shall endeavour to acknowledge the complaint within 48 (forty-eight) hours or within such period as may be prescribed under applicable law.

The acknowledgement may include:

  • a reference number;
  • confirmation of receipt; and
  • details of any further information required.

6. Investigation and Resolution

Each grievance shall be reviewed by the appropriate internal team.

The Company shall make reasonable efforts to resolve grievances within 15 (fifteen) business days from the date of receipt of all necessary information.

Where additional time is reasonably required due to the complexity of the matter, the complainant shall be informed of the reasons for the delay and the expected timeline for resolution.

7. Privacy of Complaints

Information provided during the grievance process shall be handled confidentially and shall only be shared with personnel or authorities where necessary for investigation, legal compliance or dispute resolution.

Personal data shall be processed in accordance with the Company's Privacy Policy and applicable data protection laws.

8. Frivolous or Malicious Complaints

The Company reserves the right to reject complaints that are:

  • frivolous or vexatious;
  • submitted in bad faith;
  • abusive or threatening;
  • repetitive without any new evidence; or
  • intended solely to harass the Company or its employees.

Such complaints may be closed without further investigation.

9. Escalation

If the complainant is dissatisfied with the resolution provided by the Company, they may pursue any remedies available under applicable laws of India, including approaching the appropriate judicial, regulatory or consumer dispute resolution authorities.

Nothing in this Policy restricts any statutory rights available under applicable law.

10. Changes to this Policy

The Company reserves the right to amend or update this Policy at any time. Any revised version shall become effective upon publication on the Company's website unless otherwise stated.

11. Governing Law and Jurisdiction

This Policy shall be governed by and construed in accordance with the laws of India.

Any disputes arising from or relating to this Policy shall be subject to the exclusive jurisdiction of the competent courts located in Bengaluru, Karnataka.

12. Contact

EDSHREEM KNOWLEDGE (OPC) PRIVATE LIMITED

CIN: U85306KA2026OPC224377

GSTIN: 29AAJCE8508R1ZP

Registered Office:

No. 303, 2nd Floor, 15 A Cross Road,

Chikkabommasandra, Yelahanka New Town,

Bengaluru – 560064, Karnataka, India.

Email: hello@edshreemknowledge.com

Phone: +91 99165 61176

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