EDSHREEM KNOWLEDGEAI · EDTECH

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Delivery Policy

How our online services are delivered.

Delivery Policy

Effective Date: 29/09/2026

EDSHREEM KNOWLEDGE (OPC) PRIVATE LIMITED

CIN: U85306KA2026OPC224377

GSTIN: 29AAJCE8508R1ZP

1. Introduction

This Delivery Policy ("Policy") explains how EDSHREEM KNOWLEDGE (OPC) PRIVATE LIMITED, operating under the brand name EDShreem ("Company", "EDShreem", "we", "our" or "us"), delivers its educational services, including online courses, in-person (classroom and instructor-led) training, certification programmes and other offerings ("Services").

EDShreem provides educational services through both online (digital) delivery and in-person (classroom or instructor-led) delivery. We do not manufacture, ship or deliver physical products unless expressly stated for a particular programme. Where a course is delivered in person, it is provided at a designated venue or location notified for that programme.

By purchasing or enrolling in our Services, you acknowledge and agree to this Policy.

2. Nature of Delivery

Depending on the programme you enrol in, Services are delivered either online or in person. Online Services are delivered electronically through our website, learning management system (LMS), authorised communication channels or other approved digital platforms. In-person Services are delivered at designated venues, training centres or partner locations notified for the relevant programme.

Delivery may include:

  • access to online courses and learning modules;
  • live virtual classes, webinars and workshops;
  • online learning materials and digital resources, read in your account;
  • online assessments and examinations;
  • in-person classroom sessions, workshops and instructor-led training at notified venues;
  • printed or physical study materials provided during in-person sessions, where applicable;
  • digital certificates of completion or achievement; and
  • other educational content or services made available electronically.

3. In-Person and Classroom Delivery

Where a course, workshop or training programme is delivered in person, the following applies:

  • sessions are conducted at the venue, training centre or location notified for the relevant programme;
  • the schedule, dates, timings and venue details are communicated to enrolled participants through the registered email address or user account;
  • participants are responsible for attending at the notified venue and time, and for complying with any applicable venue, safety and institutional rules;
  • where printed materials or in-person assessments form part of the programme, these are provided during the relevant session; and
  • if EDShreem reschedules, relocates or cancels an in-person session, affected participants will be notified and our Refund & Cancellation Policy will apply where relevant.

4. Course Access

Access to a paid course or programme is generally provided after:

  • successful completion of the registration or enrolment process;
  • receipt of full payment (where applicable); and
  • verification of the participant's account, where required.

Unless otherwise specified for a particular programme, course access is typically granted within 24 hours of successful payment. In many cases, access may be provided immediately upon payment confirmation.

Participants will receive confirmation through the registered email address or user account.

5. Digital Certificates

Where a course or certification programme includes the issuance of a certificate, the certificate shall be issued electronically after the participant has:

  • successfully completed all mandatory learning requirements;
  • achieved any minimum assessment or examination criteria;
  • complied with the applicable course requirements; and
  • fulfilled any outstanding payment obligations.

Certificates are made available in the learner account as soon as they are earned, where they can be viewed, printed or saved as a PDF, and each can be checked on our Verify page.

6. Access Requirements

To use our Services, users are responsible for maintaining:

  • a compatible desktop computer, laptop, tablet or smartphone;
  • a stable internet connection;
  • a supported web browser or application where required;
  • valid login credentials; and
  • any software necessary for accessing course materials.

The Company is not responsible for interruptions caused by the user's device, internet service, software configuration or other factors outside its reasonable control.

For in-person programmes, you are responsible for attending the notified venue at the scheduled time. The online access requirements above apply only to the digital components of such programmes.

7. Delivery Timeframes

Delivery timelines may vary depending on the nature of the Service.

Typical delivery timelines include:

  • immediate or near-immediate access to self-paced online courses after payment;
  • scheduled access for instructor-led programmes based on published course dates;
  • electronic certificates after successful completion of course requirements; and
  • digital learning materials according to the relevant course schedule.

Estimated timelines are indicative only and may vary due to technical, administrative or operational reasons.

8. Technical Issues

If users experience difficulty accessing purchased Services due to technical issues attributable to EDShreem, we will make reasonable efforts to restore access as soon as practicable.

Users experiencing technical problems should contact us promptly with details of the issue.

9. Failure of Delivery

Where EDShreem is unable to provide a paid Service due to technical failure, cancellation or circumstances within our reasonable control, we shall make reasonable efforts to:

  • restore access;
  • provide an alternative session or programme;
  • reschedule the Service; or
  • issue a refund in accordance with our Refund & Cancellation Policy, where applicable.

10. Third-Party Services

Certain Services may be delivered through third-party platforms, including payment gateways, video conferencing applications, learning management systems or cloud hosting providers.

While EDShreem endeavours to select reliable service providers, we are not responsible for interruptions, delays or failures caused solely by third-party systems beyond our reasonable control.

11. User Responsibilities

Users are responsible for:

  • providing accurate registration information;
  • maintaining the confidentiality of login credentials;
  • ensuring that their registered email address remains active;
  • checking spam or junk folders for course communications; and
  • notifying EDShreem promptly if access has not been received within the expected timeframe.

12. Contact Us

For delivery-related queries or technical assistance, please contact:

EDSHREEM KNOWLEDGE (OPC) PRIVATE LIMITED

CIN: U85306KA2026OPC224377

GSTIN: 29AAJCE8508R1ZP

Registered Office:

No. 303, 2nd Floor, 15 A Cross Road,

Chikkabommasandra, Yelahanka New Town,

Bengaluru – 560064, Karnataka, India.

Email: hello@edshreemknowledge.com

Phone: +91 99165 61176

13. Changes to this Policy

EDShreem reserves the right to amend or update this Delivery Policy at any time. Any revised version shall become effective upon publication on the Company's website unless otherwise stated.

14. Governing Law and Jurisdiction

This Policy shall be governed by and construed in accordance with the laws of India.

Any disputes arising out of or relating to this Policy shall be subject to the exclusive jurisdiction of the competent courts located in Bengaluru, Karnataka.

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