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Refund & Cancellation Policy

How refunds and cancellations work.

Refund & Cancellation Policy

Effective Date: 29/09/2026

EDSHREEM KNOWLEDGE (OPC) PRIVATE LIMITED

CIN: U85306KA2026OPC224377

GSTIN: 29AAJCE8508R1ZP

This Refund & Cancellation Policy ("Policy") governs the cancellation, refund and rescheduling of online courses, certification programmes, workshops, training sessions and other educational services ("Services") offered by EDSHREEM KNOWLEDGE (OPC) PRIVATE LIMITED, operating under the brand name EDShreem ("Company", "EDShreem", "we", "our" or "us").

By registering for or purchasing any of our Services, you acknowledge that you have read, understood and agreed to this Policy.

1. Cancellation of Scheduled Programmes by Participant

This section applies to programmes with a scheduled commencement date (for example live batches, workshops and in-person training). Self-paced online courses are covered by Section 3.

A participant may cancel their enrolment in such a programme by submitting a written request to hello@edshreemknowledge.com.

Where cancellation is requested at least 7 (seven) calendar days prior to the scheduled commencement date of the course or programme, the participant shall be eligible for a 100% refund of the fees paid, after deduction of any applicable payment gateway charges, if any.

Cancellation requests received less than 7 (seven) calendar days before the commencement date may not be eligible for a refund unless otherwise approved by the Company at its sole discretion.

2. Refund After Course Access

No refund shall be provided once any of the following has occurred:

  • the participant has been granted access to the online learning platform or course portal;
  • digital course materials, study resources or downloadable content have been made available;
  • the participant has attended any live session, workshop or training programme;
  • a certification examination has been attempted;
  • a certificate has been issued; or
  • the Services have been substantially delivered.

For online courses and other Services that involve the immediate delivery of digital educational content, all purchases become non-refundable once access has been granted. For in-person courses, workshops and training programmes, fees become non-refundable once the programme has commenced or the participant has attended any session. In each case, this applies except where applicable law requires otherwise.

3. Self-Paced Digital Courses

For self-paced online courses that provide immediate access upon successful payment, enrolment is deemed complete immediately upon activation of the learner account. Accordingly, no cancellation or refund shall be available after access has been activated.

3A. Duplicate or Failed Payments

If you are charged twice for the same purchase, or money leaves your account but the purchase is not completed, the extra or unfulfilled amount will be refunded in full once verified with the payment provider. Please write to hello@edshreemknowledge.com with the payment reference.

4. Cancellation by the Company

The Company reserves the right to postpone, reschedule or cancel any course, certification programme or event due to insufficient enrolment, faculty unavailability, technical reasons, force majeure events or any other circumstances beyond its reasonable control.

Where the Company cancels a programme and no suitable alternative is accepted by the participant, the participant shall be entitled to a full refund of the fees actually paid.

The Company's liability shall be limited solely to refunding the course fee paid. The Company shall not be liable for any incidental or consequential losses, including travel, accommodation, loss of income or any other indirect expenses incurred by the participant.

5. Rescheduling and Transfer

Requests to transfer enrolment to another batch or programme may be considered on a case-by-case basis, subject to seat availability and the Company's approval.

The Company reserves the right to charge an administrative fee for any approved transfer or rescheduling request.

6. Refund Process

To request a refund, the participant must submit an email to hello@edshreemknowledge.com containing:

  • Full name;
  • Registered email address;
  • Name of the course or programme;
  • Date of payment;
  • Payment reference or transaction ID; and
  • Reason for the refund request.

The Company may request additional information or supporting documents before processing the request.

7. Processing of Refunds

Approved refunds shall ordinarily be processed within 10 (ten) business days from the date of approval.

Refunds shall be credited only to the original mode of payment used during the transaction. The actual credit timeline may vary depending upon the participant's bank, card issuer or payment service provider.

7A. Effect of a Refund

When a purchase is refunded, in full or in part:

  • access to the course or programme bought with that purchase ends;
  • any certificate, credential or AI Primary Educator ID earned through that purchase is cancelled and will no longer be confirmed on our Verify page, unless the Company expressly agrees in writing that it may be kept;
  • a credit note is issued against the original tax invoice and sent to your registered email address.

If you later purchase the same course again and complete it, a certificate cancelled only because of a refund is restored under its original ID.

8. Non-Refundable Charges

The following amounts are generally non-refundable:

  • payment gateway or transaction processing charges;
  • taxes collected and remitted where not legally refundable;
  • charges for certificates already issued;
  • fees for completed coaching, mentoring or consultation sessions; and
  • any third-party charges incurred specifically on behalf of the participant.

9. Exceptional Circumstances

The Company may, at its sole discretion, consider refund requests arising from exceptional circumstances. Any such decision shall not constitute a precedent or create any obligation to grant similar refunds in future cases.

10. Fraudulent or Misuse of Services

The Company reserves the right to refuse refunds where it reasonably believes that:

  • the Services have been substantially consumed;
  • there has been misuse of the learning platform;
  • fraudulent payment methods have been used; or
  • the participant has violated the Company's Terms and Conditions.

11. Changes to this Policy

The Company reserves the right to modify or update this Policy at any time. Any revised Policy shall become effective upon publication on the Company's website unless otherwise stated.

12. Governing Law and Jurisdiction

This Policy shall be governed by and construed in accordance with the laws of India.

Any dispute arising out of or relating to this Policy shall be subject to the exclusive jurisdiction of the competent courts located in Bengaluru, Karnataka.

13. Contact Information

EDSHREEM KNOWLEDGE (OPC) PRIVATE LIMITED

CIN: U85306KA2026OPC224377

GSTIN: 29AAJCE8508R1ZP

Email: hello@edshreemknowledge.com

Registered Office: No. 303, 2nd Floor, 15 A Cross Road, Chikkabommasandra, Yelahanka New Town, Bengaluru – 560064, Karnataka, India.

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